Create Moments Your Guests Remember
Transform your property's offerings with authentic coffee experiences that engage international visitors while supporting local farming communities meaningfully.
Back to HomeWhat This Service Brings to Your Property
Imagine your guests gathering around cupping tables, discovering flavor notes they've never noticed before, or returning from highland farm visits with stories they'll share for years. Coffee experiences create these memorable moments when designed thoughtfully and implemented well.
Your property gains a distinctive offering that sets you apart in a competitive hospitality market. Rather than generic activities, you provide genuine cultural connection through one of Cambodia's emerging agricultural stories. Guests leave with deeper appreciation for what they've consumed casually their whole lives.
The relationships you build with farming communities enrich your programming with authenticity that guests recognize immediately. Your staff develops expertise that makes them confident facilitators rather than nervous presenters. The experience becomes something your team takes pride in offering.
For hotels, resorts, and tour operators seeking to elevate their guest experience portfolio, this consultation package provides the knowledge and connections needed to launch coffee programming that feels natural within your existing operations.
The Gap You're Looking to Fill
You recognize that coffee tourism has potential for your property. Perhaps you've noticed guests asking about local coffee, or competitors launching farm visit programs. The idea appeals to you, but translating concept into practical implementation feels uncertain.
Developing authentic experiences requires relationships with farming communities, understanding of coffee processing, and knowledge of what resonates with international visitors. These elements don't exist within your current team, and hiring someone with this expertise full-time doesn't make financial sense for seasonal programming.
Training existing staff to facilitate coffee experiences presents challenges. Who teaches them? What equipment do you need? How do you structure activities that work within your operational constraints? The questions multiply faster than answers emerge.
Supplier relationships matter too. Which farms welcome visitors appropriately? Who provides quality coffee for demonstrations? How do you ensure consistency when working with agricultural partners? Without local knowledge, identifying reliable connections takes time you don't have.
These concerns are completely reasonable. Launching new guest programming should enhance your property's reputation, not create operational headaches or guest disappointment. What you need is someone who understands both hospitality operations and Cambodia's coffee landscape.
Our Method for Experience Development
We begin by understanding your property, guest demographics, and operational realities. A boutique hotel in Phnom Penh needs different programming than a resort in Siem Reap or a tour operator running multi-day excursions. The experiences we design fit your specific context rather than following a template.
Your target guests shape the programming approach. Business travelers appreciate concise cupping demonstrations that fit breakfast schedules. Leisure tourists enjoy longer format experiences with storytelling elements. Adventure seekers want actual farm visits with hands-on participation. Each audience requires different design considerations.
Operational constraints get factored in from the start. Your staff availability, space limitations, equipment budget, and seasonal patterns all influence what's practical. We develop programming that your team can maintain confidently without constant external support.
Supplier connections come through our established relationships with farming cooperatives and coffee producers. Rather than you spending months identifying reliable partners, we make introductions to communities that welcome visitors appropriately and understand hospitality expectations. These relationships then develop independently as you work together directly.
The Journey We Take Together
Discovery Phase
Our work begins with thorough understanding of your property and vision. Through site visits and detailed conversations, we learn about your guest profile, existing activities, staff capabilities, and what you hope coffee programming will achieve. This foundation shapes everything that follows.
Design and Planning
Together we craft experience formats that align with your operational rhythm. This might include morning cupping sessions for hotel guests, afternoon farm visit excursions for tour groups, or multi-day coffee journeys for dedicated enthusiasts. Each format gets scripted with attention to timing, equipment needs, and staff requirements. You'll receive detailed implementation guides your team can follow confidently.
Relationship Building
We introduce you to farming partners whose operations suit your programming needs. Initial meetings happen with our facilitation, establishing expectations and communication protocols. As comfort develops, these relationships transition to direct contact between your team and the farming communities.
Staff Training
Your team receives hands-on training in coffee preparation, cupping protocol, storytelling approaches, and guest interaction techniques. Training happens on-site at your property using your actual equipment and spaces. We cover both technical skills and the softer aspects of creating engaging experiences. Sessions continue until your staff feels genuinely confident facilitating independently.
Launch Support
During your initial guest experiences, we remain available for guidance and troubleshooting. Many properties appreciate having someone present for their first few sessions, providing quiet support while staff builds confidence. As your team settles into comfortable rhythms, our involvement naturally decreases.
Your Investment in Guest Experience
$2,400 USD
Consultation Package
This investment covers comprehensive support for developing and launching coffee experiences at your property. Rather than navigating unfamiliar territory alone, you gain access to established relationships and hospitality experience design expertise developed over years working with properties throughout Cambodia.
What's Included
- Initial property assessment including site visit, guest profile analysis, and operational capacity evaluation
- Custom experience design for two to four coffee programming formats suited to your property
- Detailed implementation guides including timing, equipment lists, and step-by-step facilitation scripts
- Introduction to three to five suitable farming partners or coffee suppliers for your programming needs
- Comprehensive staff training sessions covering coffee preparation, cupping techniques, and guest engagement approaches
- Launch support during initial guest experiences with on-site presence for first two to three sessions
- Ongoing consultation access for six months following launch as programming matures
Equipment purchases such as cupping bowls, grinders, or brewing devices are handled separately based on your chosen programming formats. We provide specific recommendations and can assist with sourcing if desired.
How This Approach Delivers Results
Since late 2019, we've helped twelve hospitality properties develop coffee programming that serves more than two thousand guests annually. Success comes from matching experience design to actual operational capacity rather than importing approaches that worked elsewhere.
Properties typically launch one to two experience formats initially, expanding programming as staff confidence grows and guest response becomes clear. A hotel might start with simple morning cupping demonstrations before adding afternoon farm visit excursions. This gradual approach prevents overwhelming your team while building sustainable operations.
Guest satisfaction reflects in reviews and repeat participation. Well-designed coffee experiences generate positive feedback because they offer genuine cultural connection rather than superficial activities. Your property gains distinction through programming that guests recognize as thoughtfully developed and authentically presented.
Staff development happens naturally through the training and launch support process. Team members who initially felt uncertain about facilitating coffee experiences grow into confident guides who take pride in their expertise. This internal capability becomes a lasting asset for your property.
Supplier relationships established through this consultation continue independently after our direct involvement ends. Farming partners and coffee suppliers become part of your operational network, providing ongoing support for your programming needs. These connections strengthen over time as you work together regularly.
Your Peace of Mind Matters
If the designed experiences don't fit your operational reality once implementation begins, we adjust them. Programming should enhance your property's operations, not create stress for your team. Flexibility matters more than adhering rigidly to initial plans when circumstances change.
Should your staff struggle with certain aspects of facilitation during training, we spend additional time addressing those specific challenges. Confidence comes from genuine competence, which develops through practice and patient instruction. Your team's readiness determines the launch timeline, not an arbitrary schedule.
Occasionally supplier relationships don't develop as smoothly as hoped. Communication challenges, quality inconsistencies, or logistical complications can emerge. When this happens, we work to resolve issues directly or introduce alternative partners. Your programming's reliability matters more than maintaining any particular relationship.
Guest experiences sometimes reveal refinements needed in programming design. Perhaps timing needs adjustment, or certain storytelling elements don't resonate as expected. We remain available throughout the six-month consultation period to help adapt and improve based on actual guest feedback and operational learning.
Starting Your Experience Development
Your first step involves sharing details about your property, current guest programming, and vision for coffee experiences. This conversation happens through video call or in-person meeting, whichever suits your schedule better. We'll discuss your target guests, operational constraints, and what success would look like for this initiative.
Following that initial discussion, we schedule a site visit to your property. Walking through your spaces, meeting your team, and understanding your operational rhythm provides essential context for design work. This visit typically lasts several hours and includes conversations with key staff members.
Experience design and supplier introductions happen over the following weeks. You'll receive draft programming outlines for review and refinement before finalizing implementation guides. Farming partner meetings get scheduled based on your availability and their operational calendars.
Staff training timing depends on when you want to launch programming. Some properties prefer training well ahead of launch to allow practice time. Others train closer to the start date to maintain momentum. The six-month consultation period begins once training commences, providing support through launch and initial operations.
Explore Our Other Services
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Enhance your blend programs with Southeast Asian coffees. Collaborative sourcing and development guidance tailored to your existing profiles and flavor goals.